Depending on your order amount and shipping address, you will be presented with relevant shipping options during checkout.
- All orders are shipped via Canada Post and include tracking.
- Free Canada wide shipping is available for orders $50 (before tax) and above.
- We do ship worldwide, however, there are currently no free shipping options outside Canada.
- Shipping time estimates shown during checkout are provided by Canada Post and not in our control. Canada Post does not guarantee these estimates during high volume season or the current Covid situation.
We ship all orders within 1-2 business days of order receipt. However, in exceptional cases it can take longer.
Should you need to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible. You can request a cancellation in one of the following ways:
*Be sure to include your order number
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding final sale items, please see below).
Final Sale Items:
- Refrigerated probiotics
- Professional brands (Genestra, Douglas Labs, Pure Encapsulations, NFH)
- Grocery/snack products
- Cosmetics & beauty products
- Essential oils
- Feminine hygiene products
- Clearance products
- All orders shipped internationally (outside Canada)
Our goal at Nutrition Junction is to ensure that every customer is totally satisfied with their shopping experience. We accept returns of unopened products up to 30 days after the date of purchase. Opened or used products, or any items marked as non-refundable/Final sale are not within our return guidelines. We are currently unable to accept returns from any locations other than Canada. Please note the return shipping is the sole responsibility of the customer.
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.
If you would like to make a return request, please contact us within 14 days of receiving your order.
Email 'firstname.lastname@example.org' with your order number, the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!
A 25% re-stocking fee plus shipping charges will apply.